General Return Conditions

Due to the intimate nature of our products, we do not accept returns without valid reasons once an order has been confirmed and fulfilled.

We appreciate your understanding and respect for hygiene and safety standards.

Eligible Returns – Collar Products

For collar products, we accept returns or refunds in the following cases:

• Damage caused during shipping

• Incorrect item sent due to our error

• Verified quality defects

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless there is a confirmed quality issue or shipping error:

• Anal toys / anal plugs

• Ball gags

• Any products involving internal or oral use

Additionally, sale items, promotional products, and clearance items are final sale and non-refundable.

How to Request a Return or Refund

If your order meets our return or refund conditions, please contact our customer support team before taking any action:

📧 support@thrunight.com
or via the Contact page on our website.

Please include:

• Your order number

• Clear photos or videos of the product

• A brief description of the issue

Our team will review your request and respond within 2 business days.

Refund Processing

Once approved, refunds will be issued to the original payment method.

The time it takes for the refund to appear in your account depends on your bank or payment provider.

We truly value your trust and are committed to providing a satisfying shopping and product experience.

If a return or exchange is requested due to reasons not related to our responsibility, including but not limited to:

• Personal preference regarding appearance or style

• Incorrect product selection or ordering mistakes made by the customer

• Changed mind after order confirmation

We are happy to assist where known, but please note:

• All additional shipping costs incurred during the return or exchange process will be the responsibility of the customer

• Original shipping fees are non-refundable

Condition of Returned Items

Any approved return must meet the following conditions:

• Product must be unused, unwashed, and in original condition

• Original packaging and accessories must be intact

• Items showing signs of use, damage, or tampering will not be eligible for refund

This policy is strictly enforced to protect the health, safety, and privacy of all customers.

International Return Shipping

For international returns, customers are responsible for:

• Return shipping fees

• Any customs duties, taxes, or clearance fees incurred during the return process

We recommend using a trackable shipping service, as we are not responsible for lost return packages.