Shipping
After placing an order, we will review and confirm it within 2 business days.
During this confirmation period, you may cancel your order freely.
Once the order is confirmed and enters fulfillment, it can no longer be canceled.
Estimated delivery times are:
United States: 7–12 business days
Europe: 10–15 business days
Many of our products are crafted from genuine leather and handmade with care.
Due to this and high order volume, delivery may occasionally take slightly longer.
We are continuously working to improve our shipping speed.
Yes, we welcome customers worldwide.
However, for some countries, checkout may not be available due to shipping cost or delivery uncertainty.
If you are unable to place an order, please contact us at: support@thrunight.com
Our team will assist you with a manual order.
Yes. All orders are shipped in plain, discreet packaging.
There is no product description or sensitive information visible on the outside.
Cancellation & Return
You may cancel your order freely within 2 business days, before it is confirmed.
Once the order is confirmed and fulfillment has started, changes or cancellations are no longer possible.
Due to the intimate nature of our products, we do not accept returns without valid reasons once an order has been fulfilled.
Returns are only accepted under specific conditions, such as:
Shipping damage
Incorrect item sent
Verified quality issues
For hygiene and safety reasons, the following items are non-returnable unless there is a confirmed defect or shipping error:
Anal toys / anal plugs
Ball gags
Any products involving internal or oral use
Sale, promotional, and clearance items are final sale and non-refundable.
If a return or exchange is requested due to reasons not related to our responsibility:
Customers are responsible for all additional shipping costs
Original shipping fees are non-refundable
Returned items must be unused and in original condition.
Please contact us before returning any item:
📧 support@thrunight.com
Include:
Order number
Clear photos or videos
Description of the issue
We will respond within 2 business days.Approved refunds will be issued to the original payment method.
Processing time depends on your bank or payment provider.
